12 ImOn Communications LLC Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Richard B | 04-27-2023
We used Imon for several years for internet service. We moved to an address that they do not service. I returned their equipment to their office as soon as possible after discontinuing my service. Their rep checked it in and assured me I was good and did not owe them anything. Fast forward to today, some 3 weeks later or more. I checked my bank account and found they had withdrawn nearly $500 for the equipment which they had and had checked in on their computer system. The customer "service" rep on the phone only argued with me and said I would received a "credit" on the next billing cycle. What I received was an overdrawn account and multiple overdraft charges! We are seniors on social security and have no money now for food or gas until sometime next week when our checks arrive. This was a total screwup on Imon's part and they will not own it. I would not recommend them or EVER use them again.
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Ann K | 04-20-2023
We have always enjoyed ImOm service for Internet, that is, until the derecho. Since then we've experienced intermitten service. On the most part we've had such fabulous service, both in the home looking for the problem and on the phone, scheduling and finding times to look for the problem. Today Jason and Aaron did a fabulous job of searching our intermitten service. They found a problem on the pole leading into our home and are quite certain they've solved our problems with our internet. They both were very professional and explained to us what they were doing and what they had found. They made certain all our connections were up and running AOK before leaving. Again, Jason and Aaron did an excellent job.
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Joyce H | 02-25-2023
Speed is really slow. They say it is fast but it is not.
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Debb T | 02-13-2023
Verified User
Just switched this morning to ImOn. Only reason I gave them an overall rating of 4 is because I’ve only had it a couple hours. The guys installing it were awesome. Wish all service people were that professional. The price is the same as I was paying. Ordered on line & had a call back to schedule appointment within a few minutes.
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Verified U | 07-10-2022
It has been reliable, no major issues. Could be less expensive. Hard to comparison shop internet services.
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Verified U | 07-10-2022
We have very little issues with our isp. We recently had a landline through them as well and never any trouble. We are very happy
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Verified U | 07-09-2022
I am happy with my internet service. Customer service is very helpful.
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KATHLEEN K | 07-07-2022
Verified User
Love that you can talk to a person along with chat & email. We had centurylink and went 4 days getting the run around via chat. You can't get to a human. Everyone and Imon frome the sales to the installer was wonderful. Can't comment on service because haven't needed any. Imon came highly recommended by my coworkers and they where right.
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Elissa F | 01-01-2022
Verified User
This is literally the absolute worst cable/internet service I've ever used. The internet has gone down 5 times in a month and a half, and I was just on the phone with customer service for a half hour and they couldn't help me get espn to work on my television, even though it's included in our package. The service is terrible, the customer service is terrible, and they are generally completely useless.
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Jennifer B | 09-05-2016
I have used this service in and off the past few years. It wasn't available in one place I lived at in Iowa. Their rates are so much better than Mediacom, who charges more. Imon keeps their costs down. They offer as many choices as Mediacom and I can actually get a hold of someone on the phone which is much better.
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