What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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1553 AT&T customer reviews.
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Ronneece H | 05-01-2023
they offer only the lowest speeds in my area, they cut in and out because we aren't worth their time to maintain their lines and they are SUUUPER expensive for what you get. I can get 10 times the speed for less (att 18mbps $55, vyve 200 mbps $45), and the service is more consistent.
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Ben V | 04-30-2023
i had ATT&T for 2yrs, fiber speed was great but the modem/WiFi was garbage and they 'made' me [proprietary] rent it. after 1.5yr they 'upgraded' it with a new model which was barely better. when they upped my price, i finally got tired of renting their POS WiFi and moved to another provider.
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Linda W | 04-28-2023
ATT isn’t good for fixing problems with the internet and there prices for streaming services are high
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T H | 04-28-2023
Terrible internet. Overpriced. Garbage. Frequent service interruptions, horrible coverage, price randomly goes increases with no explanations. Absolute Trash.
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Ken S | 04-26-2023
Stay with Verizon. I made the mistake of switching.
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Lyn M | 04-24-2023
The absolute worst company and thieves will up charge you every month. Good luck calling monthly and stay on the phone sometimes almost 2 hours. Their solution? Make my bill even higher and lower my speed
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Buck A | 04-24-2023
Terrible customer service when the system goes down. I had fiber installed, and they have not yet gotten around to activating it after many days. Something got messed up on the order entry (the physical installation I'm told is fine) and they can't make it work. I'm told maybe 5 more days. I'm going to switch to a different carrier. Cable is not buried and is laying in the yard.
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Tara M | 04-24-2023
If, I could give a lower star I would the service is terrible. The customer service is terrible. I turned in the phone that’s ago and they’re telling me they can’t find it and refused to address my bill. I have been going back-and-forth with him about the plan that I elected, they refused to update it as soon as I’m eligible I’m leaving this company. Worst service ever.
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